"Q & A" – whichever suits you best!
Here you'll find answers to the most frequently asked questions about our products, shipping, and services. If you have any further questions, just write to us – we'll be happy to help you personally!
We offer free shipping within Switzerland for orders over 50 CHF.
What is specialty coffee?
Specialty coffee is coffee of particularly high quality, evaluated according to the standards of the Specialty Coffee Association (SCA). Only beans that achieve at least 80 points on the SCA scale may be labeled as specialty coffee.
They are characterized by:
- clear origin and traceability
- careful harvesting by hand
- optimal processing and gentle roasting
- a complex, clean flavor profile
- Sustainability and fair cooperation with producers
Caldas Coffee works exclusively with high-quality specialty coffees from the Caldas region in Colombia.
Do you also ship abroad?
Yes, we ship worldwide! Shipping costs and delivery times may vary depending on the country. You'll receive more detailed information during the ordering process.
How long does shipping take?
Delivery within Switzerland typically takes 2-4 business days. International shipments take approximately 5-14 business days, depending on the destination country.
How can I pay for my order?
You can conveniently pay via Twint, credit card, PayPal, Sofortüberweisung, or Klarna. You'll find additional payment methods at checkout.
Is there a minimum order value?
No, we don't have a minimum order value. You can order whatever you want!
Can I change or cancel my order later?
As long as your order hasn't been shipped yet, you can change or cancel it. Simply contact our support team as soon as possible.
How can I track my order?
After shipping, you'll receive an email from us with a tracking number. This allows you to check the status of your delivery online at any time.
What do I do if my order arrives damaged?
If anything is damaged, please contact us immediately with photos of the damaged item. We'll find a solution quickly and easily!
Do you offer discounts for larger orders or collaborations?
Yes, we are open to collaborations and offer special rates for larger orders or business partners. Feel free to contact us with your request!
How can I best reach you?
You can contact us via the contact form, by email, or via our social media channels. We strive to respond within 24 hours.
